We take the security of your funds seriously including planning for the scenario where Bron is no longer available. If Bron is permanently unavailable and you can no longer access your accounts through the app, you can recover your private keys and move your funds to another wallet. This process works entirely offline and does not require Bron's servers to be running.
⚠️ This is an emergency-only tool for when Bron stops working entirely. If you have any other issue — forgotten passkey, lost device, trouble logging in — follow the Account Recovery: Step-by-Step Guide instead. Private key recovery is not a troubleshooting feature and should only be used when Bron is permanently unavailable and cannot be accessed at all, even on another device.
Recovery is only available through the Bron app.
1. What Recovery Does And Doesn't Do
Recovery gives you your private keys. It does not restore your access inside the Bron app. After completing recovery, you will use another wallet to access and manage your funds.
⚠️ Once you recover your private keys. Bron will no longer be able to provide security for your assets. You will be managing them entirely on your own through an external wallet. Your account will also be blocked - note that this applies to the account specifically, not your workspace or user account.
2. How To Start Recovery
If Bron app cannot connect to its services, you will see a "Something went wrong" screen. At the bottom of that screen, tap Recover under "Can't connect to Bron services?" to open the recovery flow.
You will be asked to review and agree to the Wallet Terms before proceeding.
3. Recovery Steps
The recovery flow has five steps.
3.1. Select Account
Choose the Bron account you want to recover. During recovery, Bron works offline and cannot display account names or avatars — you will identify your account by User ID or the last known email address. Only accounts that were previously used on this device are shown.
⚠️ A Bron account is the identity you created when signing in with your email and device passkey. It is the same account you normally use to access Bron.
3.2. Download Recovery Request
Select the accounts you want to recover and download the .request file. This file contains cryptographic data from your device that confirms it was a trusted device for those accounts. It does not contain your private keys and cannot be used to access your funds.
⚠️ Recovering an address restores all tokens held on that address, including USDT, USDC, and other assets.
If you see "No recoverable accounts on this device," it means this device was never registered as a trusted device for any Bron account. Open the recovery flow on a device you previously used with your account.
3.3. Verify With Recovery Provider
Attach the .request file to an email and send it to your recovery provider. Bron's recovery provider is Qrypt — contact them at bron.enquiries@qrypt.com.
The provider will verify your identity by checking that the cryptographic data in the .request file matches the shard they hold. If it matches, they will reply with a .reconstruct file. They never see your assets, accounts, or balances, and cannot access your funds or sign transactions on your behalf.
💡 The .request file does not contain your private keys and cannot be used to access your funds.
3.4. Upload Response File
Upload the .reconstruct file you received from Qrypt. This file combines your recovery request with the provider's verification. Once uploaded, Bron rebuilds the signing key for each recovered account.
3.5. Restore Access
Bron will display the recovered private keys. Copy them and import them into another wallet to access your funds.
4. Using Your Recovered Private Keys
4.1. Standard Wallets (EVM-Compatible)
To import a private key into most wallets (for example, MetaMask):
Install a wallet that supports private key import.
Open the wallet settings.
Find Import wallet or Import account.
Select Private key.
Paste the private key shown in Bron.
Confirm.
Your address and funds will appear in the wallet immediately after import.
4.2. Solana, TON, And Canton Coin
These networks use different cryptography and may not support direct private key import in standard wallets. To access funds on these networks:
Download the EdDSA library provided by Bron.
Open the README instructions included with it.
Follow the steps to sign a withdrawal transaction using your recovered key.
Send the assets to a new wallet address you control.
If you have questions, contact our support team via the messenger on the Bron platform or at support@bron.org.