If you’ve lost access to your passkey, you can recover it directly from the Login page (not from the desktop app).

On the Sign in screen, select Lost access → enter your email → complete the captcha and press Continue:

You’ll receive an email with a secure link to continue the recovery process from no-reply@bron.org

Open the email from Bron and click Recover access. The next steps depend on your workspace setup:
​
​Case 1: No existing accounts

If you don’t have any existing accounts created with this email, you’ll be able to restore access immediately and create a new passkey.

Case 2: Existing accounts with guardians

If you have at least one existing account and guardians assigned —

a 48-hour security delay begins before recovery continues.

Once the delay ends, you’ll need to collect recovery codes from two guardians and enter them in Bron to set a new passkey.

Case 3: Existing accounts without guardians

If you have existing accounts but no guardians, the system applies an extended 180-day security delay.

After that period, you’ll be able to restore access on your own.

Browser Compatibility:

If you are unable to create a new passkey in your browser, you may need to remove the existing passkey associated with the site. Depending on your browser, this can be done in:

During the delay, all your current passkeys remain active. If you sign in with your existing passkey while a recovery request is active, the recovery will be automatically cancelled.

If you encounter any issues during the recovery process, contact our support team by email at support@bron.org