At Bron, your security is our top priority. We use a multi-layered MPC-based system to protect your account and funds. But we also understand that access issues happen — lost devices, forgotten passkeys, or compromised shards.
That’s why we’ve developed several recovery tools and workflows depending on your situation.
1. Recovering Access to Your Account (Lost Passkey)
If you’ve lost access to your passkey, we can help you regain access to your account. Contact our support team at support@bron.org from the email address with which you registered your team member.
2. Managing Signing on a New Device or for a Team Member
If you:
Moved to a new device and need to enable signing on it, or
Want to grant another team member the ability to sign transactions
You can securely grant signing capability through the Bron app, provided you have the correct permissions.
Only users with the appropriate role (e.g., Owner) can authorize a device to sign transactions.
3. Guardian Recovery (Lost or Compromised Device)
If your device was:
Lost,
Damaged,
Stolen, or
Compromised,
And your device is no longer a trusted device or cannot be used to sign, you can initiate Guardian Recovery.
Your trusted guardians (pre-approved contacts or devices) will help you securely restore your key and re-establish signing capability.
We provide detailed guides for both guardians and account owners on how to protect the workspace and restore signing safely:
Need Help?
Each recovery flow is tailored to balance security and ease of access. If you're unsure which method to use, or if your situation doesn’t match the above, contact our support team via messenger on the Bron platform or by email support@bron.org — we’ll guide you through the safest way to restore access.