At Bron, your security is our top priority. We use a multi-layered MPC-based system to protect your account and assets. But we also understand that access issues happen — lost devices, forgotten passkeys, or compromised shards.
That’s why we’ve developed several recovery tools and workflows depending on your situation.
1. Recovering Access to Your Account (Lost Passkey)
If you have lost the passkeys you use to sign in to your Bron Wallet, you can recover access to it.
Recovery takes around 2–4 days if Guardians are set up in your workspace, and up to six months if no Guardians have been set up.
2. Managing Signing on a New Device or for a Team Member
If you:
Moved to a new device and need to enable signing on it, or
Want to grant another team member the ability to sign transactions
You can securely grant signing capability through the Bron app, provided you have the correct permissions.
Only users with the appropriate role (e.g., Owner) can authorise a device to sign transactions.
3. Guardian Recovery (Lost or Compromised Device)
If your device was:
Lost,
Damaged,
Stolen, or
Compromised,
And your device is no longer a trusted device or cannot be used to sign, you can initiate Guardian Recovery.
Your trusted guardians (pre-approved contacts or devices) will help you securely restore your key and re-establish signing capability.
We provide detailed guides for both guardians and account owners on how to protect the workspace and restore signing safely:
Need Help?
Each recovery flow is tailored to balance security and ease of access. If you're unsure which method to use, or if your situation doesn’t match the above, contact our support team via messenger on the Bron platform, Bron Help Center or by email support@bron.org — we’ll guide you through the safest way to restore access.