At Bron, your security is our top priority. We use a multi-layered MPC-based system to protect your account and funds. But we also understand that access issues happen — lost devices, forgotten passkeys, or compromised shards.
That’s why we’ve developed several recovery tools and workflows depending on your situation.
1. Recovering Access to Your Account (Lost Passkey)
If you’ve lost access to your passkey, we can help you regain access to your account. Contact our support team at support@bron.org from the email address with which you registered your team member.
2. Sharing Shards (New Device or New Team Member)
If you:
Moved to a new device and need to transfer your shards, or
Want to grant another team member the ability to sign transactions
You can share shards securely with the right permissions via the Bron app.
Only users with the appropriate role (e.g. Owner) can initiate shard sharing.
3. Guardian Recovery (Lost or Compromised Device)
If your device was:
Lost,
Damaged,
Stolen, or
Compromised,
And your shards can no longer be available or trusted, you can initiate Guardian Recovery.
Your trusted guardians (pre-approved contacts or devices) will help you reassemble your key securely.
Need Help?
Each recovery flow is tailored to balance security and ease of access. If you're unsure which method to use, or if your situation doesn’t match the above, contact our support team via messenger on the Bron platform or by email support@bron.org — we’ll guide you through the safest way to restore access.