How to Contact Us
Any page on bron.org — click the chat button in the bottom-right corner. It is on every page of our website and the web app, including the login page, so you can write to us even before you sign up.
Desktop app — click the chat button in the bottom-right corner.
Mobile app — go to Profile → Help.
Any page on bron.org — click the chat button in the bottom-right corner. It is on every page of our website, the web app and this help centre, including the login page, so you can write to us even before you sign up.
Email — write to support@bron.org.
Who Answers First
The chat is answered straight away, at any time of day, by an AI assistant trained on our knowledge base, which we keep up to date. It can answer most questions on the spot. If you need a person, just ask — your conversation is passed to our support team. Every chat is monitored by our support team, so a person can step in whenever needed.
How Fast Does a Person Reply?
10:00–18:00 UK time every day including weekends: the median time to a first reply from our team is 15 minutes.
Outside these hours: the median time to a first reply is about 7 hours — most requests sent overnight are answered the next morning.
Every request that needs a person gets a reply within 24 hours.
Personal Manager
On the Private, Founders Club, Business and Enterprise plans you also get a personal manager you can contact directly. The Premium plan includes priority chat. See Bron Plans, Tiers & Trial for what each plan includes.
When We Email You
Sometimes our support team emails you first to let you know about something important — for example, a change that affects your account or an action you need to take. These emails come from support@bron.org.
⚠️ Got a message from "Bron support" sent from any other address? Don't reply to it or follow its links — contact us in the chat instead.
Help Us Reply Faster
When you write to us, include what helps us find the issue straight away:
Error details (error ID, screenshot)
The device and app you're using — web, desktop or mobile
A screenshot of what you see